Coordinate event requirements with appropriate hotel departments like F&B and Kitchen staff, facilities maintenance, audio-visual logistics group, etc. to ensure they all work together for the event.
Meet and discuss with clients on the specifics of the event including the date and time, logistical requirements (audiovisual facilities, stage equipment, lightning, lectern, dressed-up tables, etc.), menu items and the number of tables for pricing and event planning purposes,
Make regular visits to the event and check with hosts to ensure that everything’s proceeding as planned.
Executing administrative duties including but not limited to: correspondence, contract generation, filing, administrative and clerical support to sales staff, and other duties as requested by management.
Promote the hotel’s event services to the local community by attending trade shows, different meetings, seminars and trade association meetings.
Increase the number of customers staying at the hotel by establishing an excellent relationship with a selected number of agencies (clients/prospects).
Achieve maximum quantity possible of direct sales calls a week including visits to the accounts, site inspections and entertainment in the hotel.
Update the hotel data-base further to the sales calls with any relevant information.
Develop specific account strategies in conjunction with Food & Beverage and Rooms teams when required by the situation.
Attend any function in the hotel or in the city where the presence of Group & Events Sales Manager is required in Almaty.
Constantly feed the team with new information, ideas and creative thoughts.
Respond timely to any changes in the departmental function as dictated by the industry, company, or hotel.
Ensure that a high level of client service is maintained, in all aspects of booking arrangements including:
Issuing of contracts for definite bookings and follow up deposits;
Communicating client requirements clearly and effectively via BEOs.
Maintaining comprehensive, accurate and systematic file notes within the hotel client database.
Organizing goods and services from establishments outside of the hotel utilizing the correct hotel procedures.
Prompt and effective post event follow up.
Provide at all times courteous, friendly customer driven service and project an attitude of enthusiasm and flexibility.
Lliaise with the Kitchen and Beverage department on daily operation and quality.
Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and upsell alternatives.
Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Must have excellent oral and written communication skills
Must have excellent interpersonal and people management skills
Has high computer literacy to use PC
Must have high organization, supervisory and managerial skills
As a management position, a bachelor’s degree in Hotel and Restaurante Management or related courses is basic.
2-3 years of experience in a similar management capacity is an advantage.